Once you’ve established an appointment for contacting the client for a phone interview, the next logical step is to be sure that you are always on time and ready to go for your appointment.   Remember, in-person interview objective is to screen the client in order to narrow the details of whatever it is they’ve contacted you about. As well as minimize the possibility that you’re being toyed with, and minimize the likelihood you’ll be wasting your time. Before the Interview It is important to be on time, and be prepared before making your call the client. Have an audio recorder ready to record the conversation, being sure to let the client know you will be doing so. As it will allow you to listen more intently to their answers and not be distracted as you try to write them down. Keep your questions in clear view in front of you, on your desk, along with a pencil or pen mark what what you’ve covered. Remember their answers will be on tape for later transcription. Have a bio of yourself and some your team’s experiences available to begin the conversation with your prospective client. Turn call-waiting off so your call cannot be interrupted. Clear the room, evict the kids and pets, turn off the stereo or TV and close your door. Unless you're sure your cell phone service won’t be interrupted, consider using a land- line and not a mobile to avoid a dropped calls or line interference. During the Interview Don't smoke, chew gum, eat, or drink. Keep a glass of water close by should you need to wet your mouth. Smile during your conversation. Smiling will project a positive image to you client and will change the tone of your voice. Speak slowly and enunciate clearly. Always address the client formally (Mr. or Ms. and their last name)  and only use their first name when asked to do so. DO NOT interrupt the client when they’re speaking. And take your time – it's perfectly acceptable to take a moment to collect your thoughts when speaking. Give short concise answers when the client asks a question. Remember your goal is to keep control and conduct an interview, not be interviewed. The Initial Contact In-Person Interview The Investigative Processes Making Your First Contact Listen for Signs of Lying Inconsistencies in the Story – While listening to your prospective client tell the story of their paranormal experience, take notice of their locations and time-lines. This is where you’ll notice their story is most likely to change every single time it’s discussed. They may forget a word, add something completely new, or remove something that had previously been mentioned. Regardless of the type of inconsistency, it most probably reveals a lie. Feeling Anxious – Almost anyone who lies will feel anxious about doing so, and in various degrees depending on how professional a liar they are. One of your concerns in conducting the interview, is to try to spot their state of anxiety; talk as much as you can about the subject in order to keep them anxious. Listen for vocal changes, as the vocal cords tend to tighten when a person is caught in a lie, denoting stress and experiencing anxiety. Voice Tones Change – Listening to the tone of voice can be an indicator of the intent behind a persons words. For example, if a person makes a statement or answers a question with question, the tonality in which it is said can be a good sign that what they are saying is a lie. Nor is it usually obvious to that person when they do. Demeanor Changes – When a client suspects that they’ve been pegged as a liar, they often feel that their reputation is now at stake. So when they feel you’ve uncovered a lie, there’s a good chance that their demeanor will betray them even more. It doesn’t matter which emotion is in denial when this happens; anger, fear, disgust, contempt, excitement, enjoyment, sadness or surprise. Each of these emotions generates involuntary changes in their voice (and when they are in front of you, facial expression, body language, posture, gaze and posture). Most people cannot deliberately inhibit or cover up every manifestation of emotion when it is felt strongly. The emotional load – or the burden of trying to conceal any sign of the emotion that is churning away at them – also interferes with their ability to speak coherently and convincingly, so that the words they speak will often betray the lie. Avoiding, or Changing the Subject – A person being deceitful will usually try to avoid bringing it up again in the conversation or even talking about anything remotely related to the subject that made them anxious. Try to talk about anything related to the situation without addressing it directly and see how, and if, the client tries to jump out of it and onto another topic. Lack of Assertiveness – Unless your client is a special government agent that is professionally trained to lie, they will usually lack assertiveness while lying. Their tone of voice will be lower and appear to be much less confident. Speaking Slowly – When lying, the person will usually be making up events as they go along, which will result in slower speech or even several complete stops to think about what they're going to say next. It's important to note that there are many other variables involved identifying when a person is lying to you. Thus, we suggest that you use these methods simply for making a decision as to whether or not you wish to continue the interview process and proceed to conduct a proper paranormal investigation. These pointers are not here to judge them. Therefore, when you suspect someone may be lying to you, watch if any of the other signs are present; of course the more signs you find, the more likely it is that person is lying to you. Giving you no choice but to conclude your interview immediately. As the credibility of the prospective client is ‘already’ in question! Concluding the Interview Be sure to remember to say ‘thank you’ following your interview, and let them know you will be reviewing the case and get back with them shortly. Commit to nothing at this point. It’s far easier to remain objective once you’ve analyzed what’s been covered during the interview. Paranormal Teamwork A Step by Step Methodology The content of this website is the copyright of World Nexus Publications © 2008-2011